Shipping & Returns
• Stock Apparel & Signage: Ships within 48 hours if placed before 2pm MST.
• Custom Signs: Ships within 60 hours if placed before 2pm MST.
• Custom Embroidered Apparel: Ships within 2 weeks.
All Canadian orders will be delivered to KOA.
The KOA shipping department will weigh each order, access costs, and contact each Canadian kampground, before the order is shipped, to inform them of costs and options for shipping.
*Standard Return Policy
You can initiate a return for new and unopened items within 30 days of delivery for a refund minus our 20% re-stocking fee. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery.
If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges. If you need to do a size exchange, you may do so by covering the shipping costs to and from (no 20% re-stocking fee will apply).
*You must initiate the return within 30 days of delivery. We must receive your returned items at our processing facility within 45 days of delivery. You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and issue your refund in the form of payment used to make your purchase. Your return may expire after 90 days if we have not received your item.